FAQ

Frequently Asked Questions


What all I can order from your website?

@ We at CakesYes provide you with widest variety of cakes which can be combined with Fresh Flowers arranged by expert florists. You may also choose Greeting cards, Confectioneries, Fresh Fruits, Dry fruits and variety of Indian Sweets. Into the Non-perishable product category you will constantly find freshly updated collection of unique gifts and a complete range of bakery equipments for baking at home. 


 Is there any limit on number of items I include in a single order?

@ There is no limit on number of products you choose, in fact adding multiple products in a single order benefits you with savings on shipping cost.


What size of cake do I need?

@ The size of cake you might require basically depends on the occasion you are celebrating. However to make it simpler, you can consider the number of members and guests expected to share the delicacy of our cakes.

Half a KG Cake: Good enough for 2-4 people

One KG Cake    : For 5-8 people

One and a Half KG Cake: For a gathering of above 10 people

Two KG Cake: For bigger celebrations like Child's Birthday party / Friends Get Together, for Anniversary Celebration etc.  


Can I order for a custom sized Cake (Size which is not available as on CakesYes) for my requirement?

@ In such specific need you can confirm from us on Live Chat or mail us on orders@cakesyes.in for a customized size of cake. We will revert with the possibility of completing your requirement within minutes.


How much in advance do I need to place an order?

@ For most of the orders you can place the order Same day of delivery, however we may not accept a same day order after 6:00 PM, you will need to confirm with our customer support team before placing order on such situations. 


What if I don’t find the products on your website, which I wish to order?

@ For any product you desire and don't find it already on cakesYes, kindly consult with our customer support team and we will check with the possibility of arranging the same for you. 


Can I change the items in order already placed?

@ For modification in items, you should inform us on orders@cakesyes.in with reference to the order number. However the modification can be done only if the request is made at least a day before the date of delivery.


What is a combo product?

@ A combo product is combination of a number of products which has been regularly favored by our customers. The advantage of a ready combo is that it saves you money in comparison to the order when you add 2 or more items individually for a single order. The combos have been made in a way which suits every special purpose. You will find a number of ready combo products in our "PICK A COMBO" section. 


What do you mean by Perishable or Non-perishable Products?

@ Perishable Items are those which requires to be consumed in a short time because of its short shelf life, like cakes/Flowers/Chocolates/Fresh fruits.

Whereas Non-Perishable items can be used with no time constraint and are usually non-edible products. 


Where do you source your products from?

@ We have been into your service with the prime motive to provide you convenience of easy ordering for the best of products in your town. You name the best of the florists or cake shops of your town and most probably you will find them as our delivery partners. All vendors are selected on the basis of their at least 5 years record for quality and taste.

For all 5 star quality cakes we resource them only from the 5 Star Hotels/bakery in your town, and the towns where such hotels are not available we resource it only from the finest quality bakers. 


Will the products you deliver look same as in pictures on your website?

@ We try to provide you with a very idealistic image of products but the actual product may differ as per the availability and decoration method in your town. Although you will be always updated with the actual product photographs once it’s delivered. 


Can I send a personal message with the order?

@ We know all the orders you place is to carry an emotion you feel to express for your dear ones. You can submit your personal message in the message box provided on product page. The same will be provided to the receiver on a message card. 


What items can I send along with the order?

@ Please consult our customer support team if there are additional items you desire to be delivered but not available on CakesYes. We will try our best to fulfill your requirement.  


What quality of products would be delivered?

@ All products are sourced from the vendors with service record of at least 5 years and maintaining the quality of offerings during these years in your town.  


Where do you deliver your cakes?

@ We deliver to most of the cities and towns in India and adding up new locations constantly.   


What is a photo-cake? Is it completely edible?

@ We provide you with printing your pictures, corporate logos or images onto cakes. The pictures are printed on edible icing sheet and edible inks use FDA approved ingredients. It’s 100% safe to eat.


Can I change the delivery address or delivery date, once the order has been already placed?

@ You can send a request to change address or delivery date to us at least a day before the delivery. However for a same day order you should call our customer support and email the details to orders@cakesyes.in with order number. Please note that the changes are not possible once the order is already dispatched for delivery.  


What if I forget to include a personal message with the order?

@ You can mail us on orders@cakesyes.in with your order number. The changes can be made as long as the order has not been dispatched for delivery. 


Can I cancel an order already placed?

@ The order placed for same day delivery cannot be cancelled once placed and is non-refundable. But you ask for a cancellation at least a day before the delivery date. Cancelled orders will be refunded for 50% of amount you paid.


Can I revise the message with an order already placed?

@ You can revise your message as long as the order is not dispatched for delivery. Mail us the revised message on orders@cakesyes.in with order number. 


Do you deliver on Sundays & Public holidays?

@ Most of orders can be delivered on Sundays & Public Holidays, but we request you to place such orders at least a day in advance. However there could be exceptions and those orders will be delivered on next working day. 


Is there any cut-off time before which I need to place a same day order?

@ All same day orders are to be placed before 6:00 Pm. All orders received after 6:00 PM will be considered for next day if could not be delivered. You can always consult with our customer support team before placing an order in such situations. 


Are all the products on your website can be ordered for a specific date of delivery as desired?

@ All perishable Items can be ordered for the Fix date delivery but items in Gifts section are not meant to be ordered for same day or any fix date, such items would be delivered in a duration of 7-10 days from date of order.


What are all the payment modes you offer on your website?

@ Make an online payment using your Debit/Credit cards or Net banking. All orders are considered received only with confirmed payment while you place the order.


Do you accept cash payments at the time of delivery?

@ No, All payments are to be made online in advance. We do not provide you cash payment option. 


What if I do not receive an order confirmation email?

@ In such rare case you should contact our customer support team in several ways like LIVE CHAT / EMAIL or a PHONE CALL 


How would I know that my order has been delivered fine?

@ Our advance automated system sends you an order delivery SMS and further a delivery confirmation email. 


What if the receiver is not available at given address at the time of delivery?

@ In such situation the delivery person would request the neighbors to collect it on the receiver's behalf and if that is not possible then we leave a message note at receiver's door to collect the order from our local service store. We do not take responsibility if the order has not been collected by receiver and the products should be collected before it remains fresh to consume. 


What if the products delivered is damaged?

@ We take utmost caution to deliver your orders in best of its condition. But a minor damage to cake decoration and freshness of flowers or damage to other products might occur during heavy traffic or extreme weather conditions. We sought your acceptance in such conditions. But in a few exceptional situations, we request you to provide us with pictures of products on orders@cakesyes.in with order number. On genuine requests we will provide you with a 100% refund or a fresh replacement as per your preference. 


How can I use the discount coupon allocated to me?

@ Use the " Use Coupon Code " link on Order Summary page during checkout and enter the coupon code correctly in the field provided.


What If the order is not delivered on the desired date?

@ All your orders are guaranteed to be delivered on selected dates. But in such rare occasions the same can be delivered on next day on your consent. Any Midnight delivery order which could not be delivered for any reason would be delivered the next morning and can’t be cancelled.

Please note for orders during natural calamities like flood, landslides, heavy snowfall etc., local disturbance, strike, curfew, and other unavoidable circumstances we do not guarantee a delivery.    


What is free shipping?

@ We provide FREE Shipping with every order only if a specific Time is not selected while placing orders. All FREE Delivery orders would be delivered between 10:00 AM to 7:00 PM. 


Tell me about your refund policy?

 @ Please refer our “Cancellation and Refund Policy” section for complete details.


Is making an online payment secure?

@ We have integrated Payment gateway from PAYU. Our Payment gateway is a Verisign Secured gateway and Your Credit Card information is encrypted and is sent for processing using SSL (Secure Socket Layer) technology. Even we do not get the card number etc. So Place your orders without any worry and rest assured for a smooth transaction.


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