CakesYes.com believes in & will help its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on CakesYes.com ?
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order. (Same day Orders can not be cancelled once placed)
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
There is no return policy when order once received by the customer,guardian,security guard,reception cannot be returned back at what so ever may be the condition.
If you think, One has received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also, please call our customer care at +91 9693-991-992 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a replacement is issued to you with no additional cost. Please make sure that packing is intact when you return the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Since items are perishable, same day orders once placed cannot be cancelled, For Orders Cancelled due to any other reasons, Only Coupon Code will be issued.
Substitution Policy :
If any product you have ordered is not available for delivery on your requested delivery date and delivery address , it may be substituted with next best available flavour , color , shape , size.
I think CakesYes is an excellent Cake and Flowers delivery shop online! I send birthday cakes to India from this website many times and my family is very happy to receive the gifts from this site that always arrive in good condition on the correct day! thank you CakesYes support team.Excellent cakes and flowers
Cakesyes was the saving grace by sending a sms and offer discount too when I forgot my best friend's birthday. The chocolate truffle cake was delicious. I am giving 4 star because I would give 5 only when next time performance. I would definitely order it again.saving grace by sending a sms
Dis was my first time when i tried online delivery of cake..i was bit worried regarding the quality of product..but cakes yes did a good job...no point of complain...thank uGood job!!
The service was altogether good, delivery on time.. Just need to be careful with the date for midnight delivery.. Better to contact customer service well in advance before delivery date, they'll sortmidnight delivery.
Hi..a big thanks to cakesyes team for their on time service and customer support. "create your own combo" is unique option."create your own combo" is unique option